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Friday, April 02 2021
White Label Merchant Services: Their Advantages for ISOs and Merchant Acquirers

Are you a merchant sales agent or an ISO that’s looking to make it to the big leagues of the merchant industry; the payment gateway providers? Well, it might require some serious investment to set up a complete infrastructure that can even break your bank. However, there’s an alternative - white label merchant services.

It’s a low investment, low-risk solution allowing you to set up your own payment gateway without having to manage any technical aspects of the payment gateway. Curious? Read on to know more about a regular payment gateway, how a white label payment gateway is different and what main advantages it can offer you.

What’s A Regular Payment Gateway?

Let’s Discuss What Payment Gateways Do:

Before we move towards the payment gateways for white label merchant services, let’s talk about the regular ones to ensure everyone reading this is on the same page. Payment gateways are crucial for every business for credit card transaction processing. When the card is swiped against the machine, the payment is cut and sent through the payment ‘gateway’ to the processor for authorization. This additional gateway ensures the security of customer’s data and the authenticity of their transaction.

Once it’s cleared, the information of the transaction is added to the credit card networks and sent to the bank that issued the card to the user (customer). If everything is correct and there’s a balance available to be charged, the transaction is approved; otherwise, due to any reason, it can get declined.

How Payment Gateways Do What They Do?

Payment gateways equip the merchants with interfaces and tools to collect the information for credit card transactions from the customers. This can be done in several ways. Most of the gateways offer APIs (Application Programming Interface) that enable the websites, business software, mobile applications, and POS (point of sale) device to connect and send transactions right to the payment gateway for authorization.

They also offer virtual terminal abilities allowing credit card info to be input directly in a webpage form, which can then be submitted for a transaction.

You can also find a range of value-added functions in payment gateways allowing merchants to easily manage their business and transactions. These added features can be fraud detection, recurring billing, tokenization, PCI compliance, and more.

Merchant Acquirers & Payment Gateways:

Merchant acquirers and ISOs (Independent Sales Organizations) act as agents/salesmen of the payment gateways by reselling their services to the merchants. ISOs or merchant acquirers employ a team of salespeople and support agents to connect with merchants, nurture them and eventually sell them the payment gateway’s services and equipment like POS machines.

Since it doesn’t really make sense for the merchant acquirers to build and manage their own gateways, they mostly partner with existing payment gateway service providers and get a small chunk of the pie. However, there’s an alternative, providing ISOs or merchant acquirers with opportunities to set up and differentiate their own payment gateway brands. This is where White Label Payment Gateway comes into play.

What’s White Label Payment Gateway?

How do White Label Merchant Services Work?

With the help of a white label payment gateway, you can get similar features and functions and perform the same duties as a payment gateway provider. However, there are many distinctions and benefit with the white label service. While the regular gateways get into contracts with the ISOs and merchant acquirers to resell their services, white label gateways allow and also prefer the ISOs and merchant acquirers to sell their services as their own with their own branding.

The merchant resellers and ISOs have the liberty to use their logo, play with the branding and color scheme to match it with their own, and service the customers however they see fit.

Advantages of Becoming White Label Payment Service Provider:

If you become the payment gateway provider rather than reselling someone else’s, you’ll have several unique opportunities at hand. As the white label payment facilitator, you can set your own profit margins and actively get your share of the revenue stream. This also means you will have the freedom to set up your very own brand, market it and get visibility rather than living under someone else’s shadow. You will have control over customer experience, and how you want to service them, which means direct customer acquisition.

Here are some more benefits that you experience when you become a white label service provider:

  • You will not have to set up or manage the service by yourself. All the heavy lifting and technical aspects like infrastructure and security compliance will be taken care of for you.
  • You will get access to the shopping cart integrations processor connections of the platform, enabling you to offer solutions to a wider merchant group and take care of their needs.
  • You will get total control over the customer relations, meaning you will establish the rules for how your gateway equipment and products will be serviced and sold.
  • Every effort put in by you and your team into the promotion of payment gateway technology will enhance the worth, reputation, and value of your brand.
  • The use of a white-label payment gateway will solidify your relations with your merchants and put you in the position to meet their needs better.

Who Does the White Label Payment Facilitators Partner With?

First things first, you need to know if you have the kind of business that can benefit from the white label payment service provider. There are four kinds of resellers that will benefit from the white label model the most:

When opting for a white label payment service provider, work with someone having experience and a good track record of working with these business types.

Finding a Good Quality White Label Merchant Services Provider:

To get the most value out of your while label gateway experience, it is imperative that you work with the provider offering exactly what you need so you can meet and exceed the needs of your merchants. To find that kind of service provider, here are a few questions you should ask:

  • Will you get access to their support service, guides, and training materials?
  • Do they have an intuitive payment gateway platform? You don’t want something that’s buggy and complex.
  • Can you rely on their platform? It should have 99.99% uptime; once it goes down, your payments won’t be processed until it's back on.
  • What about the security level of their platform? It should be encrypted with the latest and most impenetrable technologies.
  • Does it sell its services to the merchants directly?

What Branding Can You Do on Your White Label Payment Gateway Products?

You will require a highly flexible platform that allows you to leverage your or your designer’s creativity and customize every aspect of the product/service. You would want to make the payment gateway your own in the truest sense of the word. Therefore, make sure to find out the branding options they have available that’ll allow you to brand payment gateway exactly the way you want. Here is a small list of some things you should be able to make your own:

  • URL
  • Color scheme
  • Logo
  • Marketing guarantee
  • Font
  • APIs
  • Login portal
  • Brochures

Make sure to ask about all of these features’ customizability, so you know what to expect from the white label provider and if you want to go with them.

Types of Merchants to Have on Your Gateway:

If you’re wondering what kind of merchants I can put on my white-label payment gateway, then the answer is; anyone you want. However, not every provider agrees to this, so make sure to ask this beforehand. The payment gateway provider must be able to offer you the liberty to get anyone on board and do business with them.

Some Final Considerations:

You will also need to find out about the third-party integration options, SDKs, and API functionality of the payment gateway. Some more important things to consider are:

• Who will own the website’s domain name?

• Who is going to bill the merchant?

• Who will manage the SSL Certificates?

• What kind of shopping cart integrations will you get?

• How the customer support to merchants will be handled?

• What kind of merchants will you be able to provide a platform to?

Final Words:

Remember, the best white label merchant services will have incredibly useful features to help you crush the competition and get as many merchants on board as you can. This can only happen if you have the freedom to have any merchant you want and your platform is robust enough with tons of useful features that attract them.

Posted by: Shaw Merchant Group AT 04:00 pm   |  Permalink   |  Email
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    © Shaw Merchant Group, LLC. Our goal is to gather accurate, updated information and assist you in your research. We recommended that you check with your service provider or financial institution directly and get independent financial advice before making any commitments or business decisions. 

    Company logos, names, and trademarks mentioned on this site belong to their respective owners.

    All merchant related services and products are referred to North American Bancard for first right of refusal. All information generated on this site is shared with NAB. North American Bancard is a registered ISO of Wells Fargo Bank N.A., Walnut Creek CA, of BMO Harris N.A., Chicage, IL and The Bancorp, Philadelphia, PA.