Skip to main content
#
Shaw Merchant Group
Sunday, May 31 2020
Using Urgency When Selling Merchant Services

If you have past sales experience, that's often a plus, but a lot of the time there can be aspects of your past that will give you a disadvantage. For example, if you used to sell mortgages, you didn't have to worry too much about creating a sense of urgency, since people were already a little desperate because their new house was on the line. It's not too different if you're selling the actual houses either; if someone has sought out a real estate agent, they're looking to buy. The same goes with selling cars, since many of the people who are coming to you really need a new one and can't go very long without transportation. Your job would be a lot harder if you had to go up to random people on the street—or worse, random people getting out of their cars in a parking garage—and ask them if they needed a new car. Sounds ridiculous? Well, this is basically what your life is like when you're selling merchant services. This is why the mindset is completely different in this field.

Obviously, there are positive and negative aspects to this. Once you have convinced a merchant that he'd do better to change to your plan, making the actual deal is usually smooth. Just don't mess up, and you'll have a good closing rate. Another great aspect of this business is that once you convince a merchant that they need to change their processor, they will probably buy those services from you and not another random agent. This is all great, but unfortunately creating the sense of urgency that will get them to make a change is one of your biggest challenges.

Let's take a look at these guidelines that will help you create more urgency when selling merchant accounts to your prospects:

1) More prospects = more sales. You are going to have to accept that you will have to deal with a much higher volume of prospects than in other fields to close a decent amount of deals. If you used to sell mortgages, for instance, your conversion rate is probably high—maybe as high as 1/3 of your prospects. A big reason as to why this is comes down to the fact that your clients already have decided what they want to buy and are coming to you for help.

If you find a quality lead, the conversion rate is actually about the same when you're in merchant services, but the problem is that you will have to go through many people to find quality leads. You might walk into two dozen stores, but only find yourself able to talk to 20% of the owners, and only 10% of the stores you walked into had genuinely good prospects. A good prospect is someone who realizes that they could use your services and is eager to explore the options. This is why you shouldn't get discouraged if you find that you're having to visit tons of businesses just to make some progress. This is how the game is played.

2) Take it a step at a time. When you first make your pitch, you want them to reach a point of understanding that they need to make a change; don't rush them into make the full decision just yet. Your job at first is just to convince them that they would be better off with another service. Yes, you might be able to convince them of this and close the deal in the same session after you've had some practice, but these are still distinct steps. Just make sure that you don't make the assumption that the merchant wants a different processor—at the moment, they're probably not even thinking about it. You will have to convince them. The problem of course is that most merchants don't even think of this as a problem. They already put together their processing solution and they don't need to worry about it anymore, as far as they are concerned. They would rather put their attention elsewhere.

How can you overcome that default resistance and make them open to the possibility of switching? Well, you should show them that you're not trying to throw a wrench in their plans or rip them off. Let them know that you are only showing them how much they could save if they reconsider, and that they can use your service if they want to. Try to focus on convincing them that they need to switch more than that they need to go with you specifically. Tell the client straight up that you are not interested in signing them up that day. They should be under the impression that you are interested in getting to know their needs better, and that you are merely opening them up to the cost-saving possibilities of finding a better credit card processor.

3) Have some kind of bonus or offer. People like being just in time for “special” deals, and this can create a huge sense of urgency if it is available only for a limited time. Since you will have to get them out of that “analysis paralysis” mode and into a decision, it will help them to focus on closing the deal if you have some kind of time limit like that. As soon as you convince them that they need to make a change, you can start discussing your various juicy offers. Let's look at a few different routes that you could take:

Give them a Free Cash Gift – They may be a business owner, but chances are that they're pouring all of their personal resources into the business. It may not seem like much, but offering them something like a gift card or cash back when they make their account will certainly entice them. Make sure to start out letting them know that they won't have to pay any fees upfront if you work with a free terminal program or something similar, and then throw the free money on top of that to sweeten the deal. It doesn't have to be a huge amount of money—just 100 dollars will suffice—and you can easily take this out of your upfront signing bonus. Make it a point to mention this deal in your advertising. Basically, the merchant has nothing to lose here, and will actually make money upfront from the deal.

Give them a free terminal – Believe it or not, there are still merchant services ISOs out there that do not offer free terminals with their deals. This can be for a number of reasons, but generally-speaking you want to steer clear of these companies when you're choosing a partner. Make sure that there is an option to offer a free terminal to the merchant, since this removes a major upfront cost. Much of the resistance that you will encounter has to do with these upfront costs and whether or not the merchant has the liquid cash to cover them. Bring a terminal in personally if you can to show them an example of what they can have for free. Tell them you're offering it temporarily. Guarantee Them Monthly Savings – You need to first consult with them and look at how much they pay in fees to pull this one off. Tell them that you can save them a certain amount of basis points per month of the competitors. Find out how much processing they do, and multiply it by however many basis points you are claiming to save them. Just make sure that you don't work with very large merchants here, or else it could cost you too much money.

Once you have established how much they are going to save with you per month, make sure to zoom out and show them the big picture. Tell them how much they are going to save over the course of a year or two years. Discuss these big, long-term numbers instead of the tiny savings of 10 or 20 dollars that you might be able to pull off every month. These bigger numbers are certainly more motivating, and will get them to consider your offer much more readily, especially if some of the other offers above are included.

Hopefully, these tips have enlightened you at least a little bit as to how you can create urgency in your prospects. Do you still have questions? Let us know! Contact us anytime and we will be happy to help you.

Posted by: Scott Shaw AT 08:42 am   |  Permalink   |  Email

If you're looking to start a career as a credit card processing agent and begin selling merchant services, you're in luck. The demand for merchant services is on the rise as more and more businesses are moving towards accepting credit and debit card payments. This presents a great opportunity for individuals who are looking to start their own business or work in sales.

We will discuss what it takes to become a credit card processing agent, the steps you need to take to get started, and some tips on how to be successful in this industry.

What is a Credit Card Processing Agent?

First, let's define what a credit card processing agent is. A credit card processing agent, also known as a merchant services agent, is a salesperson who works with businesses to set up credit card processing services so that they can accept credit and debit card payments from their customers. These agents work with payment processing companies to provide businesses with the equipment and services they need to process card payments.

Becoming a credit card processing agent can be a lucrative career choice, as many businesses are willing to pay a commission for each new merchant account that is set up. This means that the more accounts you are able to sign up, the more money you can make.

Steps to Becoming a Credit Card Processing Agent

1. Research the Industry: Before you dive into becoming a credit card processing agent, it's important to do your research on the industry. Understand how credit card processing works, the different types of services that are offered, and the major players in the industry.

2. Obtain the Necessary Licenses and Certifications: In order to become a credit card processing agent, you may need to obtain certain licenses and certifications depending on the state you plan to operate in. Check with your local government to see what is required in your area.

3. Find a Payment Processing Company to Partner With: The next step is to find a payment processing company to partner with. Look for a company that offers competitive rates, reliable service, and good customer support. Some well-known payment processing companies include Square, PayPal, and Stripe.

4. Set Up Your Business: Once you've partnered with a payment processing company, you will need to set up your business. This may involve creating a business plan, registering your business with the appropriate government agencies, and setting up a business bank account.

5. Develop a Sales Strategy: As a credit card processing agent, your main job will be to sell merchant services to businesses. Develop a sales strategy that outlines how you will find and approach potential clients, how you will pitch your services, and how you will close deals.

Tips for Success as a Credit Card Processing Agent

1. Build Relationships: In the world of sales, building relationships is key. Take the time to get to know your clients, understand their needs, and provide them with personalized solutions. This will not only help you close more deals but also build a loyal customer base.

2. Stay Up to Date on Industry Trends: The payment processing industry is constantly evolving, with new technology and regulations being introduced all the time. Stay up to date on industry trends and be proactive in adapting your sales strategy to take advantage of new opportunities.

3. Provide Excellent Customer Service: Once you've signed up a client, it's important to continue providing them with excellent customer service. Be responsive to their needs, address any issues promptly, and go above and beyond to ensure their satisfaction.

4. Network: Networking is an important part of building a successful career as a credit card processing agent. Attend industry events, join networking groups, and connect with other professionals in the field to expand your reach and generate new leads.

5. Set Realistic Goals: Set realistic goals for yourself in terms of the number of merchant accounts you want to sign up each month, the amount of commission you want to earn, and the growth of your business. By setting specific goals, you can track your progress and stay motivated.

In conclusion, becoming a credit card processing agent can be a rewarding career choice for individuals who are looking to start their own business or work in sales. By following the steps outlined in this guide and implementing the tips for success, you can set yourself up for a successful career in the merchant services industry. Good luck!

In the competitive world of merchant services, offering white label payment processing solutions can be a game-changer for building your Merchant Services ISO (Independent Sales Organization) business. White label payment processing allows you to rebrand and resell payment processing services under your own company name, giving you the opportunity to offer a wide range of payment solutions to your clients without the need to invest in developing your own technology. In this article, we will explore the benefits of using white label payment processing to build your Merchant Services ISO and how it can help you grow your business.

1. Expand Your Service Offerings: One of the key benefits of using white label payment processing is the ability to expand your service offerings without the need to invest in developing your own payment processing technology. By partnering with a white label payment processing provider, you can offer a wide range of payment solutions to your clients, such as credit card processing, mobile payments, e-commerce solutions, and more. This allows you to meet the diverse needs of your clients and attract new business by offering a comprehensive suite of payment processing services.

2. Enhance Your Brand Visibility: White label payment processing allows you to rebrand payment processing services under your own company name, logo, and branding. This not only enhances your brand visibility but also helps you establish credibility and trust with your clients. By offering white label payment processing solutions, you can position yourself as a one-stop shop for all of your clients' payment processing needs, building brand recognition and loyalty in the process.

3. Increase Revenue Opportunities: By offering white label payment processing solutions, you can create new revenue streams for your Merchant Services ISO business. You can earn revenue through client onboarding fees, monthly processing fees, and other related services. Additionally, white label payment processing allows you to set your own pricing and margins, giving you the flexibility to tailor your pricing strategies to maximize profitability.

4. Streamline Operations: White label payment processing can help you streamline your operations by consolidating your payment processing services under one provider. This simplifies the management of your merchant accounts, reduces administrative overhead, and allows you to focus on growing your business. By partnering with a white label payment processing provider, you can access a range of tools and resources to help you manage your client accounts more efficiently and effectively.

5. Improve Customer Satisfaction: Offering white label payment processing solutions can help you improve customer satisfaction by providing your clients with a seamless and reliable payment processing experience. White label payment processing providers typically offer robust customer support services, advanced reporting tools, and fraud protection services to help you meet the needs of your clients. By offering high-quality payment processing services, you can enhance your reputation as a trusted advisor and build long-lasting relationships with your clients.

6. Stay Competitive in the Market: In the fast-paced world of merchant services, staying competitive is crucial to the success of your business. By offering white label payment processing solutions, you can differentiate yourself from your competitors and stand out in the market. White label payment processing allows you to provide innovative and customizable payment solutions to your clients, giving you a competitive edge and helping you attract new business in a crowded marketplace.

In conclusion, white label payment processing can be a valuable tool for building your Merchant Services ISO business. By expanding your service offerings, enhancing your brand visibility, increasing revenue opportunities, streamlining operations, improving customer satisfaction, and staying competitive in the market, white label payment processing can help you grow your business and achieve long-term success. Consider partnering with a white label payment processing provider to take advantage of these benefits and take your Merchant Services ISO to the next level.

 Popular Topics & Questions 
Best Credit Card Processing ISO Programs Dual Pricing and Cash Discounting: Video How to Become a Credit Card Processing Agent How to Become a Credit Card Payment Processor How to Become a Merchant Service Provider How to Become a Merchant Services Representative How to Become a Payment Service Provider (PSP) How to Become a Registered ISO for Merchant Services How to Start a POS System Business How to Set Up a Merchant Service Company Merchant Account Reseller Program Merchant Services ISO Agent Program: Video Merchant Services Partnerships & Partner Program Details Merchant Services Sales Jobs Registered DBA ISO Program: Video Sales Partner Portal Back Office: Video Starting a Credit Card Processing Business: Steps for Success Selling Merchant Services: Success Guide What is a Merchant Services Agent Program? What is Needed to Start a Payment Processing Business? White Label Payment Processing Platform: Video White Label Payment Platform: Custom Payment Processing

What is White Label Payment Processing?

White label payment processing is a service where a payment processing company allows another business to brand the payment processing services as their own. Essentially, the white label provider operates the backend infrastructure and technology required for payment processing, while the client business can offer these services to their customers under their own brand name. This arrangement allows businesses to expand their service offerings without the need to invest in developing payment processing capabilities from scratch. White label payment processing can provide businesses with a cost-effective and efficient way to enter the payments industry, offering a range of services such as credit card processing, online payments, mobile payments, and more.

Businesses that opt for white label payment processing can benefit from increased flexibility, scalability, and rapid deployment of payment solutions. By leveraging the expertise and infrastructure of a white label provider, businesses can focus on their core competencies and customer relationships without the burden of managing payment processing operations. Additionally, white label payment processing can help businesses enhance their brand presence and credibility in the market by offering comprehensive and seamless payment solutions to their customers. Ultimately, white label payment processing can be a strategic and advantageous solution for businesses looking to expand their service offerings and enhance their competitive edge in the payments industry.

    ©2023 Shaw Merchant Group is a registered DBA of EPX, a registered ISO of BMO Harris Bank N.A., Chicago, IL, Fresno First Bank, Fresno, CA, and Citizens Bank N.A., Providence, RI.